Baltimore Magazine - Best of Baltimore 2010 Issue
Chef Instructors at Baltimore International College
Excerpt from The Baltimore Sun Paper, May 24, 2006
Chef Shirley Coleman, a chef instructor at the Baltimore International College, says the Otterbein cookies have retained a homemade look and taste. " They look like they were made with love," she says. " It wasn't thrown together" Coleman says she can taste butter as the primary fat in the cookies, instead of shortening. "I could tell someone took a little bit of extra time making them." Chef Faith Kling, another chef instructor at the college, says the key to the thin Otterbein cookie is to bake it just the right amount of time - long enough to let the moisture evaporate and make the cookies crisp without burning them.
Our Customer Comments
Just wanted to thank you for expanding into the Pennsylvania market...I grew up in Baltimore and have enjoyed your cookies for many years. After my move to Pennsylvania a number of years ago, however, I was disappointed to learn that no local stores carried your products.
To my delight, I was in Giant Foods in Hanover just a few weeks ago and was thrilled to see your cookies...I even blessed the staff person for stocking such delicious cookies!!! We've stocked up several times since then. I am totally convinced that no one can make sugar cookies that taste as good!
Peace and all good,
I have been eating Otterbein sugar cookies since I was a little girl growing up about a mile from the store on Northern Parkway and Loch Raven Blvd. My Mother, Grandmother and Aunts use to be in those long lines to buy cookies and pick up their special Christmas orders. It was devastating when the bakery closed but then I finally found the same great cookies in the stores! What a treat. Although I pick them up quite often throughout the year I always stock up for Christmas and buy extra for my kids and grandkids! This time I actually read the bag and saw the website so I had to write a thank you for all the years of JUST GOOD OLD FASHIONED BAKING! Never change the recipe and NEVER stop selling!
Bel Air, MD
Hello to you! I have just recently discovered your wonderful cookies! Absolutely great! Was on my way to visit a friend and had stopped at a grocery store in Eldersburg and had seen your bags of cookies at the end of an aisle and thought they lookied interesting. Had only bought one bag of the lemon cookies and took them to try out with my friend. We couldn't stop eating them! LOL.
You certainly have a definite fan and I can count two other people already who are loving them just as much now. Keep up the great baking!
I just want to say that your cookies are amazing!! These are the best cookies I have ever tasted! Please continue baking them like you do. You have a customer for life.
We love your cookies. We shop at the Wegman's in Gainsville, VA and we picked up your lemon sugar cookies and can't stop eating them, our favorite. They remind me of my grandmother's cookies, crisp and thin. We have also tried the sugar, ginger and oatmeal raisin. We are in heaven. :) We will have to exercise a little bit more now because of your wonderful cookies.
Val and Family
I just visited Baltimore for the first time this past weekend to visit a friend who had just moved there. We went to a grocery store and there were samples of your cookies. I thought I had died and gone to heaven when I tasted your sugar cookies! They reminded me so much of an old family recipe for sugar cookies called "Pecan Crisps." The only difference is they were brushed on top with beaten egg white and then a sprinkling of finely chopped pecans. What memories your cookies brought back! I made my friend stop at another store on the way to the airport and bought two bags to take home with me! I finished them off in two days and wouldn't even share with my husband!!! Ha! I was delighted to find your website and ordered 1/2 box (6 bags). Thank you so much for making the most delightful sugar cookie ever!!!
We found your Chocolate Chip Cookies at Grauls's Market, St. Michaels, MD. For a bought cookie, they are the best — taste so good and replaces our homemade chocolate chips. Can't express how tasty and so glad we found them.
Peggie and Ollie
I used to pick up a whole carton of chocolate chip cookies every Christmas, and they were the most welcome gifts I ever gave. After we left Woodlawn, it was difficult for us to order them, so I forgot how magically good they were. UNTIL TODAY. I went to our Jiffy Mart on Rt 30 in Hampstead, and there were my most favorite cookies in the world. I saw you had moved locations, and then saw the web site. This must be my lucky day!
THANK YOU for keeping the cookies just the way they are. All pure natural ingredients, just as I would make in my own kitchen. I am thrilled to know I can find them close to home. Your cookies are the very best, bar none!
Thanks for the cookies. They were great! I have been trying to watch what I eat, but I was unable to resist the cookies. I've only had these cookies a few times before and had forgotten how much like home-made they are. I shared them with all the guys in my company and they did not last very long. Thery were all asking who baked the cookies. A lot of the soldiers in the company are not from the Baltimore area and are not familiar with Otterbein's Bakery. I don't think some of them believed that they were not home-made.
Thanks again from all of us in Alpha Company, 450th Civil Affairs Battalion (Airborne) for the great cookies. Things like these make us feel a little closer to home.
I am TOTALLY obsessed with your cookies!!!Since picking up my first mini-bag at the Royal Farms store on my way to work, I now find I MUST pick up a package every single day. If there is the rare day that I don't stop there for coffee and my cookies, I miss them sooooooooo much, especially in the afternoon when my students have left for the day and I'm in my classroom catching up on paperwork. That is when they soothe me most often!
Thank you so much for making such a quality product at a price I can afford. You help make my day a lot "sweeter." Keep up the great work.
Hello I live in the Highlandtown area in Baltimore City and I went to the local Royal Farm Store and I wanted something sweet to eat and come across your cookies, and I could not believe what I was tasting , oh my goodness I never tasted chocolate chip cookies ever like this. You guys are Cookies Gods. Thank you for your creation.
While visiting my brother in Washington, DC, I picked up a bag of your sugar cookies at his local grocery store. I was just looking for a nice snack, and I honestly didn't expect anything out of the ordinary. I'd never tried your cookies and had never heard of them, as I live in Miami, Fl. WOW, was I surprised when I bit into such a light, crisp, buttery cookie! I'm not usually a big fan of cookies, or of sweets at all, but your cookies just blew me away. They aren't too sweet, with a great crunch and wonderful taste. Well, now I'm back home in Miami and I just ordered six bags of sugar cookies from your web site! Thanks so much for making such a quality product.
I rarely and I mean rarely, ever write to companies with comments. But, after reading the comments on your website, I felt compelled to relate my story. Years ago, my parents lived in Winston-Salem, NC, where there is a Moravian village. It is a historical village and when I would visit, it was always o the schedule to visit their bakery that cooks in beehive, wood fired ovens. One of the items that they make is a sugar cookie that is so thin, light, and delicious that I thought I would never experience one as good. They would sell them by the paper bag-full. I would always take a couple of bags on the road. Otterbein’s sugar cookies are at least as good, if not better. My Dad is gone now, so it was a real trip down memory lane to find these cookies. Thanks for taking me back to a wonderful memory.
Dear Madam or Sir,
Just wanted to say how much I like your cookies. They are the best store bought I've ever had!
Hi: I just wanted you to know that I bought a bag of your cookies from our company vending machine today, and I was AMAZED at how good your cookies are! This is the best sugar cookie I've ever had.
Just wanted you to know.
I bought a small bag of your cookies from the vending machine at work, and I fell in love with them. They are incredibly delicious. Addictive, even. I just ordered some from the Web site, but I was wondering if you could tell me if there are any grocery outlets in the Harrisburg, Pa., area that carry them.
New Cumberland, PA
I wanted to write and tell you about my first time experience with your company's delicious cookies.
My family and I stayed in Ocean City, MD recently for one night. We stopped by the Royal Farms store a few blocks from our hotel to pick up a few items for dinner. I stopped by the Otterbein's cookie display and looked through the selection deciding which kind to pick out or if I should forgo my frugal ways and buy them. As I was perusing a lady sitting nearby stocking the shelf told me "You don't want to buy them." Curious, I asked "Why?" She smiled and went on to tell me "They are so good, they are addicting. You won't eat another brand of cookie. I love them."
I thought to myself "A cookie can be that good?" I went for the challenge of curiosity and my craving for a nice chocolate chip cookie to treat myself and the kids. We went to the beach for an hour after the store trip, came back and I opened the bag tasting the first cookie. "Wow!" I thought to myself after the first bite. That lady was right! I gave one to my son and offered one to the rest of the family exclaiming how good these cookies are. That bag was gone in less than twenty minutes! Needless to say I just had to go back to the store and get another bag. I wish I could've stocked up on those cookies to take back to Pennsylvania with me, but I didn't get a chance to. Meanwhile, I still have one cookie left and will be savoring and remembering that marvelous home made taste until I can order some and surprise the kids with them. I hope no one catches me eating the last cookie.
Thanks for the tasteful addiction Otterbein!
Kennett Square, PA
I am a faithful lover of your cookies. I finally got the time to send over my appreciation. Every since one of my co workers let me try his cookies I've been hooked. I have introduced many others to the Otterbein's goodness and I will continue to do so. I can't wait until my newborn daughter has teeth so she can savor the best cookie in the world. Keep up the good work and don't change a thing
My brother moved to the Glenville NY area many years ago, but continued to long for your unique sugar cookies. As a special treat to him and his kids (who also love the cookies ), I would take a case to him whenever I went to visit, having picked them up from your bakery in Baltimore. It was a great family occasion when all three of his kids would come over to his house and the bags of cookies would be distributed.
It remains that great an occasion today. This is the first time that I had them mailed - because now I usually fly up there. So, you can see that it is a real relief to find, through your graciousness, that I can continue to do that!
God bless you in your continued service with those great cookies. I hope this story helps to bring home the special importance of them to some of your customers for half a century.
I experienced Otterbein's lemon sugar cookies today for the first time at work. I couldn't believe how delicious they were! From the first bite, I was immediately transported back in time to my childhood and the wonderful home made cookies my mother would bake. Later on in the day I was in Giant and saw that red and white bag while passing the bakery. I snatched up a bag of lemon sugar cookies! After reading the comments on the web site, I feel like running back to the Giant and getting a bag of chocolate chip! I was very pleased to see that Otterbein's is a local company. Who'd have known such delicacies are available right in our back yard?! Keep up the good work!
James A. B.
I have no idea why I had purchased the sugar cookies in the red and white package about a year back, but oh my goodness was I glad I did. They were simply the best sugar cookies I have ever tasted in my life. A few weeks after that I decided for the chocolate chip cookies. I must admit I was thinking to myself "Thin and crisp chocolate chip cookies can in no way compare to thick moist chocolate chip cookies of yore". Boy, was I mistaken. Both the sugar and the chocolate chip cookies are simply the best cookies I have ever (and probably will ever) have. I must admit I have been afraid to try the Lemon Sugar, Ginger and Oatmeal Raisin cookies though. This does not have to with the fact of fearing they may be bad, but the other two kinds are so good, if I buy cookies, I simply just can not pass either the sugar or the chocolate chip up.
With this praise comes a suggestion and a complaint. The suggestion: Are you ever going to make peanut butter cookies? The complaint: Package free dumbbells/running shoes/jump ropes/ect. with the cookies to help me work off all the delicious cookie calories I have taken in from your exquisite, mouth watering cookies.
I moved to South Baltimore 5 years ago and discovered these little gems at the Metro on Fort Avenue (by-the-way, not on the list for locations to purchase your products. I also found them in the gift store at the St. Agnes Hospital. Much to my delight of the friend I was visiting there). I am simply your biggest fan! You make your cookies exactly the way I like them, thin and crispy! A thick cake-like cookie shall NEVER pass these lips. They don't come any better than yours.
Thanks for making them.
I just visited your website. Our family loves your cookies and I have so many fond memories of visiting your bakery when I was in high school and stayed at my girlfriend's house in Northwood. Your chocolate chip cookies are the best and I don't have to bake them. Keep up the good work. I wish you were still in Northeast Baltimore.
I love your ginger cookies! They are especially good with vanilla ice cream, caramel sauce and whipped cream. Thank you.
Glen Burnie, MD
Thank you very much! I can't wait for the chocolate chip cookies to arrive!
I was recently in my hometown of Baltimore, MD. While having lunch at Edmart Deli I discovered your cookies on the shelf. I could tell just by
LOOKING AT THEM that these were special cookies. I immediately bought a bag of the chocolate chip. Well... let me say this... I was ASTOUNDED by these cookies! These could perhaps be the best store-bought cookies I have ever experienced.
I feel you have totally captured what is the ultimata homemade chocolate chip cookie in a bag! Thin and crispy, buttery and perfectly salted. It is as if they were actually made at home, fresh from the oven.
I look forward to treating my friends to your cookies and they, I am certain, will be mailing in for more.
Thanks for the best sugar cookies anywhere!! My father would always be one of those people standing in line waiting for these. He worked at the Parkville post office and would go down after work to get them. When he came home he hid them and would not let us touch them until Christmas. We used to think that he got them from some woman on his postal route because they always tasted homemade. They were always a treat!! Now that I am older it's nice to see I can purchase them at my local supermarket. Thanks again for an awesome cookie and keep baking!!!
Hi! I just came back from my visit to Baltimore (my hometown) where I JUST discovered your incredibly delicious sugar and chocolate chip cookies!! Amazing!! I mean AMAZING!! They are exactly like the crisp homemade cookies my aunt Sophie from Philadelphia used to bake!! (I always looked forward to her visiting and bring a batch of her cookies.) That was then... and NOW I have found your incredible cookies... OTTERBEINS... and I am AMAZED how unbelievably great these cookies are!! And thank goodness we can mail-order them! Again, my hat's off to you, Otterbeins, for making the world's finest chocolate chip cookies.
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